Restore factory setting - You can hold the fingerprint area until its red and verify admin by taping it again

If you activate the keypad with a touch then press and hold the # key on the handle until you are prompted for the manager fingerprint, submit your fingerprint listen to options. Select 3 to factory restore. You also get other admin options by this method on the handle without an app. The text-to-voice must spell \manager wrong as the device pronounces it "manger"

If you hold the # key on handle until you are prompted for manager fingerprint, submit your fingerprint, then it will stay unlocked until the next time you enter admin or manager fingerprint.

read the first question for more info on admin/ manager operation

Remove the battery and plug it back in.

Please change the batteries every month for good maintenance

The battery type is 3.7 Lithium batteries

Mechanical: Unscrew the 2 screws on the inside handle (no fingerprint).

Disassemble the lock - remove the connecting metal parts and re-adjust them.

Followed by a re-assembly of the lock. 

Finally, do a factory reset by app or by lock - referring to the first question.

We will offer a refund or replacement on damaged and defective products

• There are no returns

DAMAGED / DEFECTIVE PRODUCT

• If any of your customers receive a product that is damaged or defective, SnS will gladly issue a full refund (product cost + shipping cost) or replacement as long as it's within 7 days of an order being delivered. The only requirement is proof of the damaged or defective product in the form of a high-quality image or video. You can send the image and/or video to our Customer Success team at mail@safetynsecurities.com or main@safetynsecurities.com.
• For certain products, it may be difficult for us to determine if something is actually damaged or defective. In rare scenarios like this, we will have to make a judgment call. This decision will be much easier to make if you provide us with as much information as possible about the damaged or defective product, and ensure that the high-quality images and videos showcase the damage or defect.

We list in our shipping policy that

All orders for our products are processed and shipped out in 10-15 business days with 1-3 days of processing time.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow 2 additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

LONG SHIPPING

• For any order that is still shipping for +5 days longer than the estimated shipping time - basically anything past 3 weeks, SnS will gladly refund you (shipping cost), but only if all has been addresed in the shipping policy

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at mail@yourstorename.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We have a no refund policy on new orders with no issues. 

Please refer to the (My order has arrived but it’s not as I expected. What can I do?)  faq for arrived orders